Frequently Asked Questions
Are pets allowed in Bluewater Properties?
Pets are permitted in a few of our properties. This will be specifically noted on each property's information page and will be detailed within your confirmation. Guests are responsible for any and all damages caused by their pet. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. Please see your confirmation email for additional details. This is strictly enforced. PLEASE MAKE SURE YOU READ ALL OF OUR PET POLICIES LISTED ON OUR WEBSITE UNDER THE "GUEST INFORMATION".
What is your payment schedule for reservations?
A payment of 50% of the rental amount is required at the time of reservation. The balance is due (30) days prior to your arrival date. Payments and deposits are accepted in the form of credit card (Visa, Mastercard, AMEX), E-checks or personal checks payable to Bluewater Vacation Rentals. Both payments are Non-Refundable at the time they are paid.
What is your cancellation policy?
Unless covered by Travel Insurance, cancellations that are made more than thirty (30) days prior to the arrival date will result in forfeiture of the initial reservation deposit (50% of entire reservation). Unless covered by Travel Insurance, NO refunds will provided for cancellations made within thirty (30) days of the arrival date. Early departure does not warrant any refund. For more details on our cancellation policy, please refer to your confirmation email.
For more information on Travel Insurance, please visit CSA's policy information links below:
What is Bluewater's check-in/check-out policy?
On your scheduled day of arrival you may check-in any time after 4:00 pm EST. On your scheduled date of departure, check-out time is 10:00 am EST. (Failure to check-out on time without written consent from Bluewater will result in a minimum $75.00 per hour fee.) Please make sure the dates on your confirmation are correct.
ALL EARLY CHECK-INS & LATE CHECK-OUTS MUST BE CONFIRMED VIA EMAIL OR IN WRITING.
Please call our office at 855-255-6017 for additional details.
What is provided for each rental in regards to linens, bath towels, and toiletries?
Each bed within the property will be complete with sheets, pillow cases, and a top blanket and/or comforter upon arrival. Each full bathroom is outfitted with 4 large bath towels, 2 hand towels and 4 wash cloths. Each house will be outfitted with (1) beach/pool towel per person on the reservation; please make sure the number of persons staying is correct on your confirmation. The linens will only be serviced by Bluewater upon departure unless mid-stay cleans are purchased through our office. Linens are not permitted to be taken from our rental homes; guest will be charged going rate for any missing linen.
Each bathroom will have an initial supply of soap and toilet tissue. Each kitchen will have an initial stock of dish detergent, scrubbing sponge, dishwasher soap, garbage bags, napkins and paper towels. This start-up kit is only provided so that you do not have to go to the grocery store to stock up on the day that you arrive. The start-up supply is not designed to last for the duration of your stay with Bluewater.
Additional items can be purchased al-a-carte on your behalf prior to arrival by contacting our office at 855-255-6017.
What housekeeping services do you offer?
Each rental home will be cleaned prior to guest check-in and then upon guest check-out and departure. This is scheduled at the time of your reservation and is required. Additional housekeeping services such as mid-stay cleans and towel and linen service are available upon request for an additional charge.
Please contact our office at 855-255-6017 for details.
What do we need to bring?
Each property is different and certainly supplied/stocked with different equipment. Here are a few suggestions of items that are NOT typically provided: blenders, baking dishes/trays, hair dryers, beach and pool floats and toys, golf clubs, tennis racquets, laundry detergent, special condiments and spices. Paper products, trash bags, personal items and toiletries are supplied in the welcome kit we provide but will likely not last your entire stay. Anything you must have to enjoy your vacation, please bring it with you.
If you have specific questions about what is provided please contact our reservations team who are very familiar with each property.